Manage your online presence by effortlessly replying to reviews and comments. You can even use our innovative AI Review Responder to generate automatic responses in your preferred tone of voice and language.
It lets you manage in-app replies for any channel, apply specific filters, assign them to your team members and monitor their status.
- Install the D / AI Review Manager Chrome Extension directly from the Chrome Web Store (the extensions add-on system is only available for Google Chrome and Microsoft Edge).
- Log in to the channel business accounts or social media accounts you previously set up. Skipping this step will move your replies into the error status section (you'll get error notifications in the right sidebar).
The Inbox
The primary and opening screen of the Digital Trace Management module is the Inbox, where you can find all the reviews and comments received by your hospitality business, displayed in chronological order, no matter their status.
Within your Inbox, you can see the score assigned to a specific digital trace on its origin channel and the associated Sentiment, which is detected thanks to semantic analysis.
You can then assign it to a staff member or yourself, write your response, create an editable AI-generated one, save a specific digital trace for further analysis or action and even archive it.
Replying
Save and Archive
Filters
Your replies
