(releases, features, improvements & more)
Week 19, 2024 — D / AI Semantic Rating, Cluster Focus
Improvements
New Cluster Focus Section
This feature equips you with a comprehensive analysis of specific clusters (and related topics) within your digital traces, enhancing your understanding of the dynamics at play in your activities.
Now, you can easily filter by clusters such as Cleanliness, Staff, and Atmosphere to gain deeper insights into customer feedback. Explore what your customers are saying and why they are saying it. This feature is invaluable for pinpointing strengths and weaknesses across different clusters, as outlined in our detailed topic list. It offers a seamless transition from a broad overview to the specific digital traces that inform these findings, equipping you to handle both opportunities and challenges adeptly.
Additionally, you can compare the performance of your clusters across different periods or with other clusters to gain insights and identify temporal trends.
Week 19, 2024 — Trends Fixes and UI enhancements
Fix
- We have resolved the issue with the trend graph's readability in the daily view.
- We have enhanced the trend component within the Sentiment and True Rating Index widgets.
Week 16, 2024 — D / AI Coach Beta Release
New Release
D / AI Coach Beta Release for Current Users
We are excited to announce the release of our new product for all current clients, which offers enhanced performance, an intuitive interface, deep analysis, and concrete actions through the Dashboard and the innovative Digital Trace Management.
Immediately begin creating, modifying, and deleting any combination of business and sale points, specific individual competitors, and even benchmark brand competitors.
Monitor your online positioning, performances, and trends thanks to our KPIs, and compare them with other businesses, competitors, or similar businesses in the area.